Privacy Policy

Welcome

This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information when you use our Services. "PropOrdo", "we", "us", or "our" refers to PropOrdo.com, a company registered in Melbourne, Australia.

We act as the data controller under applicable privacy laws, including the Australian Privacy Act 1988 and relevant international regulations. In some cases, we may act as a data processor on behalf of organisations using our platform.

For this Policy, "Information" refers to any data related to an identified or identifiable individual, including data you provide or generate when using (a) our applications; and (b) PropOrdo.com or any related website linking to this Policy (collectively, the "Services").

By accessing or using our Services, you consent to the collection and use of your Information as described in this Policy. If you do not agree, please do not use the Services.

Information We Collect

We collect the following categories of personal information to provide and improve our Services:

• Your email address and profile data collected via Auth0 for secure authentication and authorization.
• Information you voluntarily provide when using our Services, including organisation details, properties, workflows, maintenance data, documents, and communication records.
• Usage and interaction data collected through Google Tag Manager and Mixpanel to understand how users interact with our platform and to improve features and usability.
• Error, performance, and diagnostic data collected through Sentry to monitor application stability and fix issues.
• Technical data such as IP address, device information, and browser type collected automatically when you access our Services.

How We Use Your Information

We use your Information to:

Enable authentication and user account management via Auth0.

Provide, operate, and maintain the PropOrdo platform and its features.

Facilitate communication and operational workflows within your organisation.

Maintain the security, reliability, and integrity of our Services hosted on AWS infrastructure.

Analyze usage patterns through Mixpanel and related tools to improve functionality, performance, and user experience.

Detect, investigate, and resolve technical issues using monitoring tools such as Sentry.

Comply with legal obligations and protect against fraud, abuse, and security incidents.

Data Storage and Security

Your data is securely stored in MongoDB databases managed using industry best practices for data protection and encryption.

Our platform is hosted on AWS, which provides security measures including encryption at rest and in transit, network protection, and regular infrastructure audits.

Authentication is handled through Auth0, ensuring industry-standard security protocols for identity management.

We implement access controls, logging, monitoring, and regular security reviews to protect your Information from unauthorized access, disclosure, or loss.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your Information with trusted service providers who perform services on our behalf, including hosting, authentication, analytics, and monitoring providers, under strict confidentiality and data protection obligations.

These providers may include AWS, Auth0, Google, Mixpanel, and Sentry.

Disclosure may occur if required by law or to protect the rights, safety, or property of PropOrdo, our users, or others.

Within your organisation, data is accessible according to the role-based permissions configured by your organisation.

Your Rights and Choices

You may access, update, or correct your personal information through your account settings or by contacting us.

You may request deletion of your personal data, subject to legal, contractual, and operational requirements.

You may object to or restrict certain processing activities where permitted by law.

You may withdraw consent for optional analytics cookies via our cookie preferences or browser settings.

Please contact us if you wish to exercise any of these rights or have questions about your personal information.

Cookies and Tracking Technologies

We use essential cookies required for authentication, session management, and security.

We also use optional analytics and performance cookies through tools such as Google Tag Manager and Mixpanel to understand how users interact with the platform and to improve our Services.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect functionality.

Third-Party Services

Our Services integrate with third-party providers including Auth0 (authentication), AWS (hosting), Google Tag Manager (tag management), Mixpanel (product analytics), and Sentry (error monitoring).

These providers process data only for the purposes of delivering their services to us and are bound by contractual data protection obligations.

We encourage you to review the privacy policies of these third-party services.

International Data Transfers

Your Information may be stored and processed on servers located in Australia and other countries where our service providers operate.

We take reasonable steps to ensure that international data transfers comply with applicable data protection laws, including contractual safeguards where required.

Data Retention

We retain personal information only for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

Data may be retained in backups for a limited period after deletion from active systems.

Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it.

Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date and publish the updated Policy on our website.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Policy.

Contact & Complaints

We welcome your questions, comments, feedback, and privacy-related requests. You may contact us through the following:

• About us
• Contact us
• FAQ
• Feedback
• Terms and Conditions

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